(Please note Frequently Asked Questions are located below)

DiciMall, an iTotalFind.com company, is committed to providing quality Name Brand merchandise with savings up to 70% off retail or more!

DiciMall values every individual customer and strive to treat each one as they are the only one. To us, the customer's needs are our first priority & customer satisfaction is 100% by which we measure our success. We look at every order personally to make sure your order is accurate so that your order is shipped out correct the first time. 

Our goal is to provide our customers with exceptional value, quality service and most of all, reliability. Reliability nowadays is a very hard thing to find. With so many companies coming and going, customers need a merchant that they can depend on to give the best prices and promptly execute orders. We pride ourselves on being just that type of merchant that you can depend on.

Your personal information you supply us is 100% confidential. We use the personal information you supply to complete and ship your order. Your email address is used to send you an order confirmation and to alert you to any changes in the availability of the items you ordered. We occasional send emails to let you know about changes to our site and product specials we believe will be of interest to you. We do not sell or give out your personal information or your e-mail address.

Orders are processed and shipped within 48 hours (Monday-Friday excluding holidays) but most orders are shipped the same day!  

Our catalog is updated continuously, so that you won’t miss the next new product. 

We strive to keep our catalog up to date so that all of our merchandise in our catalog is in stock. 

So please, take a look through our Store and find products for all ages with savings up to 70% off retail or more.

You can always reach us at: dicimall@yahoo.com and we will get back to you within 1 business day.

Yours Sincerely,

DiciMall Customer Service Team

Frequently Asked Questions

Q:	Are your products new or reconditioned?
A:	95% of our products are new. If something is reconditioned, there will be an (R) to the right of the model number, and our Factory Renewed Logo will appear in the upper right hand corner of the Detailed picture of the merchandise. Our ninety day warranty will apply.

Q:	How long does it take to process & ship orders?
A:	Orders are usually shipped on the same day they are received. Under normal conditions if an order is received after 2:00PM EST it will be processed the next business day. During the Holiday Seasons our shipping may be delayed up to 36 hours.UPS will not deliver to a PO Box, APO or FPO address, therefore we will need a complete mailing address for prompt delivery.

Q:	How do I track my packages that have been shipped?
A:	Once your order has been shipped, you will receive a UPS Tracking Number which you can enter at the USPS (United States Postal Service) website.

Q: Will you ship my order USPS? A: Yes, we will ship via the US Postal service to Hawaii, Alaska and Puerto Rico if requested in the "comment box" of the order form. We will charge a $5.00 handling fee for Postal orders. Our website will indicate the order has NOT been processed, however you will recieve a tracking number via USPS tracking information, or dicimall@yahoo.com Q: Do you ship internationally? A: Yes, we will Dropship internationally into Canada only. This is due to international credit card & PayPal Fraud. We will ship "overseas" to the "purchaser" of the merchandise only. Please confirm that you are shipping merchandise to the Billing Statement Address of the Credit Card Holder or PayPal account Holder. If you are not, you may be liable for any payment reversals that may occur.   Q: What is the delivery time for orders? A: Orders are shipped from Tampa, Florida 33610. Delivery days are determined by UPS World Wide Shipping. Regular ground shipments take from 1 to 6 days depending on your location.   Q: How will I be informed of product updates? A: You must be on our E-Mail list to receive product updates. To be added to the email list, please email us at: dicimall@yahoo.com Q: What is the quantity available for a product? A: We stock various quantities of merchandise, however we deal in fast moving merchandise, so quantities change daily. Our website will show the current quantity available on each item. If you would like to receive periodic "product updates" via email, please send an email to dicimall@yahoo.com to be added to our mailing list. Q: What will it cost to ship? A: We ship United Parcel Service regular ground unless an expedited shipping method is selected. Your shipping methods and rates are displayed when you double click the item desired, and offer the zip code you may be shipping to within the UPS menu that will appear. If you visit www.UPS.com you may obtain shipping rates from their on line freight rate guide. We ship from Tampa, Florida 33610. The weights of the merchandise are listed on the website. If you would like to forward a "fax" number, we can provide you with a copy of an UPS freight rate guide. We have a $2.00 handling per order (not piece ordered). We have a $5.00 handling on all Postal orders (Hawaii, Alaska, Puerto Rico & Military APO, FPO, AE).

Q:	What is your warranty return policy?
A:	You must use the original invoice number as your RMA reference.  See warranty page for full details.

Q:	How quickly do you respond to email?
A:	We will attempt to answer your email within 1 business day, however incoming email from the weekend may require up to 36 hours to be answered.

Q:	What is your mailing address?
A:	DiciMall, 633 W. Wisconsin Av. Suite 700, Milwaukee, WI 53203

Q:	What is your phone number?
A:	414-502-0598